Your cartridges may still be working, but HP's firmware updates can block them without warning. To prevent this from happening, select your cartridge model below and follow the instructions to disable automatic updates. This will help you avoid the issue and keep printing without interruption.
Please select your HP printer series to see specific instructions
The cartridge and printer used in this video may not look identical to yours, but the same procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
To ensure continued operation of your aftermarket printer cartridges, please follow these step-by-step instructions to Disable Automatic Firmware Updates on your printer.
- On the printers LCD screen, locate the "SETUP" icon on the main screen and press to select.
- Scroll down and locate "TOOLS or Printer Maintenance" option and press to select.
- Next, press "Update the Printer" from the available options.
- Press "Printer Update Options".
- Choose "Do Not Check”.
- Do you want to turn on printer updates? Select "NO".
This option prevents the automatic installation of firmware updates that might otherwise eliminate your ability to use aftermarket printer cartridges.
Please note - not all firmware updates disable aftermarket printer cartridges, and some may contain important security updates. You are encouraged to review firmware release notes and periodically check for critical security updates from your printer manufacturer so you can make an informed decision whether to install a particular firmware version.
The cartridge and printer used in this video may not look identical to yours, but the same procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
To ensure continued operation of your aftermarket printer cartridges, please follow these step-by-step instructions to Disable Automatic Firmware Updates on your printer.
- On the printers LCD screen, locate the "SETUP" icon on the main screen and press to select.
- Scroll down and locate "TOOLS or Printer Maintenance" option and press to select.
- Next, press "Update the Printer" from the available options.
- Press "Printer Update Options".
- Choose "Do Not Check”.
- Do you want to turn on printer updates? Select "NO".
This option prevents the automatic installation of firmware updates that might otherwise eliminate your ability to use aftermarket printer cartridges.
Please note - Not all firmware updates disable cartridges, and some may contain important security updates. We suggest reviewing firmware release notes and periodically checking for critical security updates from your printer manufacturer so you can make an informed decision whether to install a particular firmware revision.***
The below link will guide you through the process of disableing automatic firmware updates on your HP 148A/148X cartridges.
Please note - not all firmware updates disable aftermarket printer cartridges, and some may contain important security updates. You are encouraged to review firmware release notes and periodically check for critical security updates from your printer manufacturer so you can make an informed decision whether to install a particular firmware revision.
Already Affected?
If you've already updated your printer, you're affected. We'll replace your cartridge for free.
Still have questions or need personal assistance? Contact our support team through the live chat in the bottom right corner of this page, and we'll help you right away.