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(This product may also be associated with these numbers)
Lexmark
14N0684
14N0900
14N0920
14N1093
Product Compatibility
This Cartridge may be used with the following printers:
Lexmark
Genesis S815
Genesis S816
Impact S301
Impact S305
Interact S605
Interpret S405
Intuition S505
Pinnacle PRO901
Platinum PRO905
Prestige PRO805
Prevail PRO705
Prospect PRO205
Please select an issue you might be having with your cartridge
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you have attempted to print an alignment page and notice that some of the blocks are shifted out of horizontal alignment, you will need to replace your printhead.
Please note that this issue is caused by the printhead and not the cartridges themselves.
In order to replace your printhead, please contact either the seller of your remanufactured cartridge or Lexmark.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you encounter an error stating that the cartridge cannot be recognized, please turn your printer off and disconnect the power supply. Leave unplugged for 2 minutes.
After 2 minutes, plug your printer back in and restart. If your printer is still not recognizing your cartridge, there may be a problem with the chip.
If you have a second cartridge that has not previously been used, install that into the printer.
If you do not have a second cartridge, you should return the cartridge to the place of purchase.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
To install your remanufactured cartridge in your printer, begin by removing the old cartridge from the printer.
Next, carefully remove the piece of tape covering the ink nozzle.
Now your cartridge may be installed into the printer.
*The cartridge and printer shown may vary from yours, but the general installation instructions are the same.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
Confirm that the cartridge pictured matches the cartridge you have in your hand or installed in your machine.
Confirm that the printer you are using is listed in the printer compatibility table as a suitable printer for the cartridge you are trying to install.
If ONE of these TWO criteria do NOT match, you have most likely received the incorrect cartridge for your printer. Please visit our PRINTER COMPATIBILITY page in order to determine what cartridge you need for your machine.
Once you have confirmed you have the correct cartridge for your printer, the first step is to remove the tape that covers the ink port on the cartridge.
Now your cartridge is ready to be installed into your printer.
If the cartridge is still not fitting into the machine after you have removed the tape, please make sure that you are installing your cartridge into the correct location in the printer. Please consult your printer’s user manual to learn how to correctly install your remanufactured inkjet cartridge.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you have just installed a cartridge and notice that the ink gauge displays low or no ink level, remove the cartridge from the printer and slowly reinstall.
If you are still experiencing a low ink message, turn your printer off and disconnect the power supply for 2 minutes. After 2 minutes, plug the printer back in and power it back on.
If the ink level still does not show full at this point, there is a problem with the cartridge and it should be returned to the place of purchase.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you receive an error message stating "Interference with Cartridge Communication", please remove the cartridge showing the error from your printer.
Reinstall the cartridge paying careful attention to the installation instructions that are either on your printer or in your printer's user manual.
If you still receive an error after you have properly reinstalled the cartridge, please turn off your printer and disconnect the power source. Leave your printer unplugged for at least 2 minutes.
After 2 minutes, plug your printer back in and restart. If your printer is still not recognizing your cartridge, there may be a problem with the chip.
If you have a second cartridge that has not previously been used, install that into the printer. If you do not have a second cartridge, you should return the cartridge to the place of purchase.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you have just installed a cartridge and notice that the ink gauge displays low or no ink level, remove the cartridge from the printer and slowly reinstall.
If you are still experiencing a low ink message, turn your printer off and disconnect the power supply for 2 minutes. After 2 minutes, plug the printer back in and power it back on.
If the ink level still does not show full at this point, there is a problem with the cartridge and it should be returned to the place of purchase.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you encounter an error stating that the cartridge cannot be recognized, please turn your printer off and disconnect the power supply. Leave unplugged for 2 minutes.
After 2 minutes, plug your printer back in and restart. If your printer is still not recognizing your cartridge, there may be a problem with the chip.
If you have a second cartridge that has not previously been used, install that into the printer.
If you do not have a second cartridge, you should return the cartridge to the place of purchase.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you have attempted to print a document and get an error stating there is a printhead error or that your printhead is not recognized or missing, there may be a simple solution to fix this.
Please note that this issue is caused by the printhead and not the cartridges themselves.
On your printer, press the Setup button.
Scroll to Maintenance and press “ok”
Scroll to Replace Printhead and press “ok”
Open the printer lid and remove the cartridges from the printer. Lay them on their sides on a paper towel.
Remove the printhead from your printer.
You will need to locate the copper contacts on the back of the printhead and in your printer.
These contacts will need to be cleaned from any type of obstruction or debris as that may be the cause of the error. You may use a pencil eraser to clean the contacts. Gently brush the copper strip with the pencil eraser to remove any potential obstruction or debris. You may also use any type of lint free cloth such as a coffee filter. Again, gently wipe the copper strip with the lint free cloth removing any type of obstruction or debris.
Next, carefully clean the contacts inside of the printer.
Once this is complete, replace the printhead in the cradle.
Next replace the cartridges in the printer, close the lid and follow any on screen prompts that may appear. Press “ok” to align the printhead.
If the problem persists after returning the printhead to its cradle, you will want to reset your printer.
This can be done by turning off your computer and your printer with the printhead and cartridges installed.
Unplug your printer and leave your machines off for 2 minutes.
Restart the printer and your computer, and attempt your print again.
If you have attempted both of these procedures and you encounter the same error, there is most likely an electrical problem with the printhead, and you should contact Lexmark directly.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you have printed a document and are unsatisfied with the print quality, first ensure that you have removed the tape that covers the ink port.
If the tape has been removed and the print quality is still unsatisfactory, you may need to perform a cleaning cycle in order to improve the quality of your print.
To perform a cleaning cycle, please do the following.
Please keep in mind that this process may vary by printer and that you may also consult your printer’s user manual for instructions on performing a cleaning cycle.
Press the Setup Button on your printer.
Scroll to Maintenance.
Press OK
Scroll to Clean Printhead
Press OK
You will now observe your printer performing a cleaning cycle. Please note that the cleaning cycle may take several minutes to complete.
When the cycle is finished, your printer will print a test page.
If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.
If the print is still unsatisfactory, you may perform another cleaning cycle. Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.
If your test page is unsatisfactory after performing the cleaning cycles, you may need to replace your inkjet cartridge.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you have printed a document and are unsatisfied with the print quality, first ensure that you have removed the tape that covers the ink port.
If the tape has been removed and the print quality is still unsatisfactory, you may need to perform a cleaning cycle in order to improve the quality of your print.
To perform a cleaning cycle, please do the following.
Please keep in mind that this process may vary by printer and that you may also consult your printer’s user manual for instructions on performing a cleaning cycle.
Press the Setup Button on your printer.
Scroll to Maintenance.
Press OK
Scroll to Clean Printhead
Press OK
You will now observe your printer performing a cleaning cycle. Please note that the cleaning cycle may take several minutes to complete.
When the cycle is finished, your printer will print a test page.
If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.
If the print is still unsatisfactory, you may perform another cleaning cycle. Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.
If your test page is unsatisfactory after performing the cleaning cycles, you may need to replace your inkjet cartridge.
A small electrical patch containing contacts which stores information for interaction between the cartridge and the printer. Not all inkjet cartridges have a chip. Most inkjet cartridges contain a flexible ribbon (called a "flex ribbon") that contains the information for interaction with the printer.
A plastic part used to protect the contacts and nozzle plate during transportation and before use.
A cartridge that is made entirely of new components to resemble the OEM. Sometimes the cartridge only resembles the OEM on the exterior however most cases resemble the OEM both internally and externally.
A series of copper squares that makes contact and communicates with the printer.
The portion of the printer where the inkjet cartridges are installed. This device also carries the inkjet cartridges back and forth across the page creating the desired image.
Prints blue shades
Dye based inks are typically found in color cartridges; however, there are some cases where black cartridges are dye based (photo blacks are dye based). Dye based inks are not water proof or water resistant. They are available in a variety of shades which aids in the color matching to the OEM.
A cartridge that contains foam in one or more areas of the cartridge. The foam acts as a sponge holding the ink in the cartridge however adequately releasing the ink as needed when the space becomes available in the ink reservoir.
An integrated inkjet cartridge has a nozzle plate (printhead) installed on the cartridge along with an electric flexible ribbon connecting the nozzle plate to the electrical contact that interact with the printer.
Prints red shades
A non-integrated inkjet cartridge does not have a nozzle plate included on the cartridge. The nozzle plate for these types of cartridges is included in the printer. The printhead is a consumable item; in some cases, however, in others the printhead is not replaceable. In most cases the chip can be replaced on these style cartridges allowing them to respond to the printers exactly like the original.
Consists of a series of tiny holes that eject ink to form an image or text when instructed to do so by the computer through communication of the chip or flex ribbon.
Original Equipment Manufacturer; the brand new product produced by the company that produced the printer (i.e. HP, Lexmark, Dell, etc)
At times, OEM manufacturers make updates to ink cartridges and/or printer firmware that will cause printers to produce an error message that states “older generation” upon the installation of a cartridge. This firmware update requires that a customer purchase an OEM for their printer or insert a “newer generation” cartridge in order for the printer to function properly. This affects OEM as well as remanufactured cartridges. Inkjet remanufacturers are able to stay on top of these updates and begin producing the “newer generation” cartridges as soon as possible. For more information on these updates, click here for the HP 61 series or click here for the HP 950/951 series.
Lighter shades of black which allows for more color combinations and more "life-like" photographs.
Lighter shades of blue which allows for more color combinations and more "life-like" photographs [i.e. better flesh tones]
Lighter shades of red which allows for more color combinations and more "life-like" photographs [i.e. better flesh tones]
To pull ink from the foam or ink reservoir down to the nozzles preparing them for printing. This is a regular operation performed by the printer, but can also be manually performed to aid in producing an acceptable print.
A cartridge that has no foam inside and consists either of a bag/lining or a series of channels and canals. Both of these mechanisms adequately dispense the ink at the correct rate.
Pigment based inks are typically found in black cartridges; however, there are some cases where color cartridges are pigment based (some Epson, Kodak, and some wide format printer applications). Pigment based inks are water resistant and fade resistant; however, they do not come in many shades so color matching to the OEM is difficult. Pigment based inks also have a higher cost associated with them than do the dye based inks.
An inkjet spittoon is a component in inkjet printers that collects the ink that is removed from the cartridge when the inkjet is primed. This spittoon (sometimes called a reservior) can be either a plastic tray or a piece of foam that absorbs the excess ink. Some of the ink can dry (which makes the foam not absorb as well), and the ink that isn’t absorbed sits in the bottom of the printer. This is how ALL inkjet printers work, which is why it is never a good idea to move an inkjet printer as there will more than likely be ink in the bottom (especially older printers or printers that are used a lot).
A cartridge that is foam based and contains 3 different colors of ink in one cartridge. Typically these colors of ink are Cyan/Magenta/Yellow however there are photo cartridges that contain Photo Cyan/Photo Magenta/Photo Black.
