Black Ink Cartridge for HP 62 (C2P04AN)

To ensure continued operation of your aftermarket printer cartridges, please follow these step-by-step instructions to Disable Automatic Firmware Updates on your printer.

1. On the printers LCD screen, locate the "SETUP" icon on the main screen and press to select.
2. Scroll down and locate "TOOLS or Printer Maintenance" option and press to select.
3. Next, press "Update the Printer" from the available options.
4. Press "Printer Update Options".
5. Choose "Do Not Check”.
6. Do you want to turn on printer updates? Select "NO".

This option prevents the automatic installation of firmware updates that might otherwise eliminate your ability to use aftermarket printer cartridges.

Please note - Not all firmware updates disable cartridges, and some may contain important security updates. We suggest reviewing firmware release notes and periodically checking for critical security updates from your printer manufacturer so you can make an informed decision whether to install a particular firmware revision.***

If you receive an error message stating that the “alignment failed” or that the ”alignment could not be completed”, this may indicate that the printer is not properly recognizing the cartridge.

• Remove the cartridge from your printer and locate the copper contacts. Ensure that the copper strip is intact; and if so, you will want to clean the contacts from any obstruction or debris as this may be preventing the alignment from completing. 
• Using a lint free cloth (such as a coffee filter), gently wipe the copper contacts to remove any obstruction or debris. 
• It may also be helpful to clean the nozzle plate to ensure a proper ink flow. Dampen a lint-free cloth with bottled water and gently wipe the nozzle plate 2-3 times until you see ink appearing on the cloth. Please note that the ink will stain any underlying surfaces so please use caution and discard the cloth as soon as the nozzle plate has been cleaned. 
• Reinstall your cartridge into the printer and attempt the alignment process again. 

If the error continues, it may be necessary to perform a cleaning cycle to improve the quality of the print and allow the alignment process to be completed. Every printer is different so please consult your printer’s user manual for instructions on performing a cleaning cycle on your specific printer.

If you are not able to perform a cleaning cycle or if the alignment fails even after performing a cleaning cycle, please ensure that the scanner glass is clean and free from fingerprints or debris (this applies to certain models only).

If these steps do not allow the printer to align the cartridge(s), you will need to return the cartridge(s) to the place of purchase.

If you encounter an error message stating that the cartridge cannot be recognized, is an incompatible cartridge, the wrong cartridge is installed or if your printer has blinking lights, there may be a simple solution to fix this.

This solution should also be attempted if you receive a message stating that your printer is printing in Single Cartridge Mode.

• Confirm that the cartridge pictured matches the cartridge you have in your hand or installed in your machine.
• Confirm that the printer you are using is listed in the printer compatibility table as a compatible printer for the cartridge you are trying to install.
• If ONE of these TWO criteria do NOT match, you have most likely received the incorrect cartridge for your printer. Please visit our PRINTER COMPATIBILITY page in order to determine what cartridge you need for your machine.
• Once you have confirmed you have the correct cartridge for your printer, open the cover on the printer and remove the cartridge. 
• Upon removing the cartridge, you will need to locate the copper contacts. If the copper strip is missing, the cartridge will not function and will need to be replaced. 
• If the copper strip is intact, you may need to clean the contacts from any type of obstruction or debris as this may be the cause of the error. 
• You may use a pencil eraser to clean the contacts. Gently brush the copper strip with the pencil eraser to remove any potential obstruction or debris. You may also use any type of lint free cloth or a coffee filter. Again, gently wipe the copper strip with the lint free cloth removing any type of obstruction or debris. 
• Once this is complete, replace the cartridge in the cradle, close the lid and then follow any on screen prompts that may appear. 

If the problem persists after returning the cartridge to its cradle, you will want to reset your printer.

• This can be done by turning off your computer and your printer with the cartridges installed.
• Unplug your printer and leave your machines off for 2 minutes.
• Restart the printer and your computer, and attempt your print again. 

If you have attempted both of these procedures and you encounter the same error, there is most likely an electrical problem with the cartridge, and you should return the cartridge to the place of purchase.

If you need to print right away and this troubleshooting did not solve the problem with your cartridge, please select the option entitled "One Cartridge Printing".

Confirm that the cartridge pictured matches the cartridge you have in your hand or installed in your machine.

Confirm that the printer you are using is listed in the printer compatibility table as a suitable printer for the cartridge you are trying to install.

If ONE of these TWO criteria do NOT match, you have most likely received the incorrect cartridge for your printer. Please visit our PRINTER COMPATIBILITY page in order to determine what cartridge you need for your machine.

Once you have confirmed you have the correct cartridge for your printer we will begin by making sure you have properly removed all of the protective outer components from your cartridge before installation into the printer.

The first step is to make sure you have properly removed the clip from the cartridge. This clip protects the electrical circuitry on the cartridge and also keeps the cartridge from leaking.

Once the clip has been removed, you should see a copper strip and this is the cartridge’s contacts. These contacts communicate with the printer to print your documents. Please keep in mind that there are various styles of clips and that the clip we are removing in this video may not be identical to the one on your cartridge. Clips will vary in color, size and shape depending on the cartridge model and supplier of your remanufactured inkjet.

After you remove the clip, please make sure that you are installing your cartridge into the correct location in the printer. Please consult your printer’s user manual to learn how to correctly install your remanufactured inkjet cartridge.

If you are trying to install the cartridge in the correct location, the cartridge may have been mislabeled and should be returned to the place of purchase.

If you need to print right away and this troubleshooting did not solve the problem with your cartridge, please select the option entitled "One Cartridge Printing"

Some remanufactured cartridges come with a clip that protects the printhead and helps to preserve and maintain the quality of the cartridge.

To remove this clip, place the cartridge on a solid surface. Holding the clip with one hand, press down on the cartridge with the other hand and pull back on the clip.

You may also find it helpful to think of the clip as the tab on a soda can. Place the cartridge on a solid surface with the clip at the top. Hold the cartridge in one hand and "peel" the clip back with the other.

Some resistance is normal so don't be alarmed.

You may notice some residual ink on the pad or some ink on the printhead of the cartridge. This is also normal as some clips serve to prime the cartridge in order to allow it to function properly.

Once the clip has been removed, you may install the cartridge into your printer as normal.

If you need to print right away and this troubleshooting did not solve the problem with your cartridge, please select the option entitled "One Cartridge Printing"

If you encounter an error message stating that the cartridge cannot be recognized, is an incompatible cartridge, the wrong cartridge is installed or if your printer has blinking lights, there may be a simple solution to fix this.

This solution should also be attempted if you receive a message stating that your printer is printing in Single Cartridge Mode.

• Confirm that the cartridge pictured matches the cartridge you have in your hand or installed in your machine.
• Confirm that the printer you are using is listed in the printer compatibility table as a compatible printer for the cartridge you are trying to install.
• If ONE of these TWO criteria do NOT match, you have most likely received the incorrect cartridge for your printer. Please visit our PRINTER COMPATIBILITY page in order to determine what cartridge you need for your machine.
• Once you have confirmed you have the correct cartridge for your printer, open the cover on the printer and remove the cartridge. 
• Upon removing the cartridge, you will need to locate the copper contacts. If the copper strip is missing, the cartridge will not function and will need to be replaced. 
• If the copper strip is intact, you may need to clean the contacts from any type of obstruction or debris as this may be the cause of the error. 
• You may use a pencil eraser to clean the contacts. Gently brush the copper strip with the pencil eraser to remove any potential obstruction or debris. You may also use any type of lint free cloth or a coffee filter. Again, gently wipe the copper strip with the lint free cloth removing any type of obstruction or debris. 
• Once this is complete, replace the cartridge in the cradle, close the lid and then follow any on screen prompts that may appear. 

If the problem persists after returning the cartridge to its cradle, you will want to reset your printer.

• This can be done by turning off your computer and your printer with the cartridges installed.
• Unplug your printer and leave your machines off for 2 minutes.
• Restart the printer and your computer, and attempt your print again. 

If you have attempted both of these procedures and you encounter the same error, there is most likely an electrical problem with the cartridge, and you should return the cartridge to the place of purchase.

If you need to print right away and this troubleshooting did not solve the problem with your cartridge, please select the option entitled "One Cartridge Printing".

If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print.

This video will show you an example of how to perform a cleaning cycle through your printer's control panel. If your printer does not have a control panel, please select the troubleshooting for "Performing a Cleaning Cycle from your Computer" for further assistance.

Please keep in mind that this process may vary by printer and that you may also consult your printer's user manual for instructions on performing a cleaning cycle.

• Press the wrench icon on your printer 
• Scroll to Tools and press OK 
• Scroll to Clean Printhead and press OK 
• When the cleaning cycle is complete, your printer will print a test page.
• If the quality on the test page is satisfactory, press OK to exit the cleaning cycle. You may return to the document you wish to print and resume printing. 

Or you may also perform another cleaning cycle if you are not satisfied with your test page.

Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.

If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.

If you are still not satisfied with the print, the next step is to try blotting the cartridge in order to make sure that the printhead nozzles are not clogged with dry ink.

• You will want to use a lint free towel such as a coffee filter. Fold the filter in half. 
• We also suggest using a paper towel or other absorbent material to place under the lint free cloth to protect your surface from the ink as it may stain your underlying surface. 
• Remove your cartridge from the printer. 
• Locate the printhead. This is on the bottom of the cartridge. Do not touch the printhead or bottom of your cartridge as this can damage the cartridge. 
• Hold the cartridge with the printhead facing downward. 
• Simply press the printhead of the cartridge onto the coffee filter and hold for 3 seconds. 
• Upon lifting the cartridge back up, a black ink blot should appear on the lint free cloth. 

If a good blot does appear on the cloth, reinstall your cartridge and attempt your print again.

If your cartridge does not provide a good blot, it is possible that the ink has all been consumed; and you should replace your cartridge.

If you need to print right away and this troubleshooting did not solve the problem with your cartridge, please select the option entitled "One Cartridge Printing"

If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print.

This video will show you an example of how to perform a cleaning cycle through your printer's control panel. If your printer does not have a control panel, please select the troubleshooting for "Performing a Cleaning Cycle from your Computer" for further assistance.

Please keep in mind that this process may vary by printer and that you may also consult your printer's user manual for instructions on performing a cleaning cycle.

• Press the wrench icon on your printer 
• Scroll to Tools and press OK 
• Scroll to Clean Printhead and press OK 
• When the cleaning cycle is complete, your printer will print a test page.
• If the quality on the test page is satisfactory, press OK to exit the cleaning cycle. You may return to the document you wish to print and resume printing. 

Or you may also perform another cleaning cycle if you are not satisfied with your test page.

Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.

If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.

If you are still not satisfied with the print, the next step is to try blotting the cartridge in order to make sure that the printhead nozzles are not clogged with dry ink.

• You will want to use a lint free towel such as a coffee filter. Fold the filter in half. 
• We also suggest using a paper towel or other absorbent material to place under the lint free cloth to protect your surface from the ink as it may stain your underlying surface. 
• Remove your cartridge from the printer. 
• Locate the printhead. This is on the bottom of the cartridge. Do not touch the printhead or bottom of your cartridge as this can damage the cartridge. 
• Hold the cartridge with the printhead facing downward. 
• Simply press the printhead of the cartridge onto the coffee filter and hold for 3 seconds. 
• Upon lifting the cartridge back up, a black ink blot should appear on the lint free cloth. 

If a good blot does appear on the cloth, reinstall your cartridge and attempt your print again.

If your cartridge does not provide a good blot, it is possible that the ink has all been consumed; and you should replace your cartridge.

If you need to print right away and this troubleshooting did not solve the problem with your cartridge, please select the option entitled "One Cartridge Printing"