If you notice that the ink gauge displays low or no ink level, do not be alarmed - this is very common for a remanufactured inkjet.
Remove the cartridge or cartridges displaying a low ink level from your printer. Locate the chip
on the bottom of the cartridge.
If the chip is gold, it is likely the original chip and will not display a correct ink level.
If the chip is a different color (such as green), the ink level should register correctly; but you may need to clean the chip from any obstruction or debris.
To do so, you may use a pencil eraser. Gently brush the chip with the eraser to remove any potential obstruction or debris.
Or you may use any type of lint free cloth such as a coffee filter. Gently wipe the chip with the cloth, again removing any type of obstruction or debris.
Once this is complete, replace the cartridge in the cradle. You should now see an ink level.
If the chip is gold (or a different color other than green), the ink gauge on your printer will no longer read the ink levels correctly because it does not recognize your cartridge as “new”. There is no way to reset this gauge; but this message can be bypassed easily, when necessary, and will not affect your printing performance.
Keep in mind that the ink gauges on printers only serve as an estimate of how much ink may be remaining in the cartridge.
To continue printing, click ok or continue through any printer prompts, if applicable, to allow the printer to finish printing.
Or you may press ok on your printer’s LCD screen, if it has one.
If you do not see an option to bypass the low ink message, please click here
for an example of what to look for on your printer.
If you have attempted this troubleshooting and are still not able to print, there may be a problem with the cartridge and you should contact the place of purchase.