Thank you for your interest in Cartridge Support website! Sorry, but we only support the most current web browsers. We recommend upgrading your browser to the latest version of Internet Explorer, Google Chrome or Mozilla Firefox.
Our website uses cookies to continuously improve your experience and display content geared to your interests. By using our website and services, you
agree to our use of cookies.
This Cartridge may be used with the following printers:
HP
PageWide Managed P55250dw
PageWide Managed P57750dw
PageWide Pro 377dw
PageWide Pro 452dn
PageWide Pro 452dw
PageWide Pro 477dn
PageWide Pro 477dw
PageWide Pro 552dw
PageWide Pro 577dw
PageWide Pro 577z
Please select an issue you might be having with your cartridge
HP issued a firmware update in September affecting the following printers:
HP PageWide Pro 377dw, 452dn, 452dw, 477dn, 477dw, 552dw, 577dw, 577z
This update caused printer's LCD screens to “freeze”, thus making the printer inoperable when using both OEM and aftermarket cartridges.
As a result, HP has issued a firmware downgrade in order to revert printers back to the previous firmware version and allow OEM and aftermarket cartridges to once again function properly.
Once end users downgrade their firmware, all Clover HP 972’s will function properly going forward.
Please see instructions below for downgrading the Firmware on your machine:
Prior to starting the downgrade process, you will need to have either WinZip or WinRAR installed on your computer to extract the appropriate files:
Step 3: Type in the printer model (ex. HP PageWide Pro 477dw). A drop down list will appear as you type in your printer model. Click on desired model.
Step 4: After selecting the printer model, you will be directed to the download page for the printer model. - Scroll down the page and select the “+” next to “Firmware”. - A list of available firmware versions will appear.
Step 5: Select firmware version 2313A, file size 80.7MB, Release date May 9th 2023 and click Download.
Step 6: After selecting download, you will be directed to a new page and a red box will appear in the bottom left corner. - Click on the box and the new firmware file will be downloaded to your computer. - It might take a few moments but another drop down in the top right corner of your computer screen a pop up will appear labeled Downloads.
Step 6b: - You will be given the options of opening or saving as. Click “Save As” and then save the file to your desktop. - DO NOT select “Open” or run the full executable file, you must “Save As”
Step 7: After the file is on your desktop, right click on the file and select extract files here. It will extract 6 or 7 files but the only important one is Maverickdw.
Step 8: Insert a flash drive into your computer via USB a. The flash drive used MUST be completely empty b. Right click on the Maverickdw file and send it to your flash drive.
Step 9: Remove the flash drive from your computer and insert it into your printer’s USB port located on the left side of the printers LCD screen (see photo below).
Step 10: After the USB is inserted into the printer, the LCD screen will automatically go to the memory device option page. a. Two options will automatically appear on the screen (Print Documents and Scan). b. A third option could take up to 10 minutes to appear and that will be “Update”. c. Select the “Update” option, when available, and follow on the on-screen instructions. d. When the download is completed, the printer will have successfully downgraded its firmware.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
To ensure continued operation of your aftermarket printer cartridges, please follow these step-by-step instructions to Disable Automatic Firmware Updates on your printer.
1. On the printers LCD screen, locate the "settings" icon on the main screen and press to select.
2. Scroll down and locate "printer maintenance" and press to select.
3. Next, press "update the printer" from the available options.
4. Press "printer update options".
5. Choose "Do Not Check”. This option prevents the automatic installation of firmware updates that might otherwise eliminate your ability to use aftermarket printer cartridges.
6. Do you want to turn on printer updates? Select "NO".
This option prevents the automatic installation of firmware updates that might otherwise eliminate your ability to use aftermarket printer cartridges.
Please note - not all firmware updates disable aftermarket printer cartridges, and some may contain important security updates. You are encouraged to review firmware release notes and periodically check for critical security updates from your printer manufacturer so you can make an informed decision whether to install a particular firmware version.
If you have installed your cartridges and receive an error message stating "Non-HP Chip detected. Cartridges have been blocked by printer firmware" we apologize for the inconvenience. HP has issued a firmware update that affects your printer model and the use of this cartridge.
Please note, to ensure continued operation of your aftermarket printer cartridges, in lieu of firmware updates, please follow these step-by-step instructions to Disable Automatic Firmware Updates on your printer.
To request a replacement item for your printer, please send the following information to support@cartridge-support.com:
1. What printer are you using? 2. Where was your product purchased? 3. What is the cartridge code(s)? (The cartridge codes are located on a small white label on the front or back of the cartridge. There will be 2 rows of numbers only - please include both rows beginning with the top row.) If you have multiple cartridges, please provide all cartridges codes and a replacement will be sent for each code you provide. 4. Shipping address for the replacement product to be shipped to. Please be sure to include city, state and zip code. Once your information is received and verified, replacement product will be shipped via 2nd day service.
Requests submitted without all of the information may be delayed further.
If you have installed your cartridges and receive an error message stating "The indicated cartridges are not intended for use in this printer" we apologize for the inconvenience. HP has issued a firmware update that affects your printer model and the use of this cartridge.
The first step to try and correct this error is to OPEN AND CLOSE the lid on your printer. If the error persists, please proceed to the process below.
To request a replacement item for your printer, please send the following information to support@cartridge-support.com:
1. What printer are you using? 2. Where was your product purchased? 3. What is the cartridge code(s)? (The cartridge codes are located on a small white label on the front or back of the cartridge. There will be 2 rows of numbers only - please include both rows beginning with the top row.) If you have multiple cartridges, please provide all cartridges codes and a replacement will be sent for each code you provide. 4. Shipping address for the replacement product to be shipped to. Please be sure to include city, state and zip code.
Once your information is received and verified, replacement product will be shipped via 2nd day service. Requests submitted without all of the information may be delayed further.
If you have received an error message stating Ink Cartridge Damaged, Ink Cartridge Failure or Cartridge Problem, we apologize for the inconvenience.
HP has issued a firmware update that affects certain printer models.
Your printer may have a new version of HP firmware that will not accept the remanufactured product you currently have.
If you think you have experienced issues with your cartridges because of the recent HP firmware update, there is a solution to correct this issue:
1. Download and install the new firmware from HP’s website. You may do so by clicking on the link below to link directly to this download
Upon completion of installing this new firmware, the cartridges you have will function properly.
If this does not correct the problem, please contact your provider for further assistance.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you receive an error message stating that the “alignment failed” or that the ”alignment could not be completed”, this may indicate that the printer is not properly recognizing the cartridge.
Remove the cartridge from your printer and locate the chip. Ensure that the chip is in place; and if so, you will want to clean it from any obstruction or debris as this may be preventing the alignment from completing.
Using a lint free cloth (such as a coffee filter), gently wipe the chip to remove any obstruction or debris.
Reinstall your cartridge into the printer (making sure it clicks into place), and attempt the alignment process again.
If the error continues, it may be necessary to perform a cleaning cycle to improve the quality of the print and allow the alignment process to be completed. You may select the troubleshooting for "Unsatisfactory print or missing colors" or you may consult your printer’s user manual for instructions on performing a cleaning cycle on your printer.
If you are not able to perform a cleaning cycle or if the alignment fails even after performing a cleaning cycle, please ensure that the scanner glass is clean and free from fingerprints or debris (this applies to certain models only).
If these steps do not allow the printer to align the cartridge(s), you will need to return the cartridge(s) to the place of purchase.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you encounter an error stating that a cartridge is missing or damaged, please attempt the following procedures as possible solutions.
Remove the cartridge this is causing the error from its cradle.
Confirm that there is an intact chip.
If the chip is missing, return the cartridge to its place of purchase.
If the chip is in place, you may need to clean it from any type of obstruction or debris.
You may use a pencil eraser to clean the chip.
Gently brush the chip with the pencil eraser to remove any potential obstruction or debris.
You may also use any type of lint free cloth or a coffee filter.
Again, gently wipe the chip with the lint free cloth removing any type of obstruction or debris.
Replace the cartridge in the cradle, making sure that the cartridges are all aligned with each other.
If the cartridge does not line up with the others, remove and reinstall until all cartridges are aligned.
Close the lid and follow any on screen prompts that may appear.
If the problem persists after returning the cartridge to its cradle, you will want to reset your computer and printer.
This can be done by turning off your computer and your printer with the cartridges installed.
Unplug your printer and leave your machines off for 2 minutes.
Restart the printer and your computer, and attempt your print again.
If you have attempted both of these procedures and you encounter the same error, there is most likely an electrical problem with the cartridge, and you should return the cartridge to the place of purchase.
If this error should reoccur, simply open and close the cartridge access door to eliminate the error.
If you encounter a pop-up screen containing information about HP's Cartridge Protection Feature asking you if you would like to discourage theft and counterfeiting by protecting your HP cartridge, select "No".
If you selected “Yes” in error, you may see a second screen asking you to enable or disable HP Cartridge Protection.
Select “Disable HP Cartridge Protection” then “Save Setting” and close.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
You may encounter an error stating that "HP's ink cartridge and printer warranties do not cover repairs or service due to the use of non-HP cartridges or non-HP ink" or an error stating "Counterfeit Cartridge Advisory".
It is important to note that most remanufactured inkjet cartridges are 100% guaranteed. Most manufacturers warrant against any damage to your printer.
In order to continue or begin using your printer, click OK or Continue to dismiss the printer prompts that appear on your screen after installing the remanufactured cartridges. Do not click "Cancel".
This message may reappear prior to the depletion of your cartridge. Please follow the same procedure to dismiss the message if this does occur.
If you did click "Cancel", click here for more information.
Your rights as a consumer are protected under the Magnuson-Moss Warranty Federal Trade Commission Improvement Act, Subparagraph C, Section 101.
"The use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer."
You may encounter an error stating "Previously Used Genuine HP Cartridges Installed".
In order to continue or begin using your printer, click OK to dismiss the printer prompts that appear on your screen after installing the remanufactured cartridges.
This message may reappear prior to the depletion of your cartridge. Please follow the same procedure to dismiss the message if this does occur.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
You may encounter an error stating that "HP's ink cartridge and printer warranties do not cover repairs or service due to the use of non-HP cartridges or non-HP ink" or an error stating "Counterfeit Cartridge Advisory".
It is important to note that most remanufactured inkjet cartridges are 100% guaranteed. Most manufacturers warrant against any damage to your printer.
In order to continue or begin using your printer, click OK or Continue to dismiss the printer prompts that appear on your screen after installing the remanufactured cartridges. Do not click "Cancel".
This message may reappear prior to the depletion of your cartridge. Please follow the same procedure to dismiss the message if this does occur.
If you did click "Cancel", click here for more information.
Your rights as a consumer are protected under the Magnuson-Moss Warranty Federal Trade Commission Improvement Act, Subparagraph C, Section 101.
"The use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer."
Please click here for more information How to respond to Warranty messages
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you encounter an error stating that a cartridge is missing or damaged, please attempt the following procedures as possible solutions.
Remove the cartridge this is causing the error from its cradle.
Confirm that there is an intact chip.
If the chip is missing, return the cartridge to its place of purchase.
If the chip is in place, you may need to clean it from any type of obstruction or debris.
You may use a pencil eraser to clean the chip.
Gently brush the chip with the pencil eraser to remove any potential obstruction or debris.
You may also use any type of lint free cloth or a coffee filter.
Again, gently wipe the chip with the lint free cloth removing any type of obstruction or debris.
Replace the cartridge in the cradle, making sure that the cartridges are all aligned with each other.
If the cartridge does not line up with the others, remove and reinstall until all cartridges are aligned.
Close the lid and follow any on screen prompts that may appear.
If the problem persists after returning the cartridge to its cradle, you will want to reset your computer and printer.
This can be done by turning off your computer and your printer with the cartridges installed.
Unplug your printer and leave your machines off for 2 minutes.
Restart the printer and your computer, and attempt your print again.
If you have attempted both of these procedures and you encounter the same error, there is most likely an electrical problem with the cartridge, and you should return the cartridge to the place of purchase.
If this error should reoccur, simply open and close the cartridge access door to eliminate the error.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print.
Please attempt the following procedures in order to do so. Please keep in mind that this process may vary by printer and that you may also consult your printer’s user manual for instructions on performing a cleaning cycle.
On your Printer's LCD screen, select Setup
Next select Tools
Choose Clean Printhead
Select OK to begin the cleaning cycle
Your printer will print a test page.
Once the test page has been printed, follow the directions on your screen. You may perform another cleaning cycle if you are not satisfied with your test page.
Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.
If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.
If your test page is unsatisfactory after performing the cleaning cycles, you may need to replace your inkjet cartridge.
The cartridge and printer used in this video may not look identical to yours, but the same
procedures used in this video may be used for the cartridge you have chosen to troubleshoot.
If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print.
Please attempt the following procedures in order to do so. Please keep in mind that this process may vary by printer and that you may also consult your printer’s user manual for instructions on performing a cleaning cycle.
On your Printer's LCD screen, select Setup
Next select Tools
Choose Clean Printhead
Select OK to begin the cleaning cycle
Your printer will print a test page.
Once the test page has been printed, follow the directions on your screen. You may perform another cleaning cycle if you are not satisfied with your test page.
Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.
If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.
If your test page is unsatisfactory after performing the cleaning cycles, you may need to replace your inkjet cartridge.
A small electrical patch containing contacts which stores information for interaction between the cartridge and the printer. Not all inkjet cartridges have a chip. Most inkjet cartridges contain a flexible ribbon (called a "flex ribbon") that contains the information for interaction with the printer.
A plastic part used to protect the contacts and nozzle plate during transportation and before use.
A cartridge that is made entirely of new components to resemble the OEM. Sometimes the cartridge only resembles the OEM on the exterior however most cases resemble the OEM both internally and externally.
A series of copper squares that makes contact and communicates with the printer.
The portion of the printer where the inkjet cartridges are installed. This device also carries the inkjet cartridges back and forth across the page creating the desired image.
Prints blue shades
Dye based inks are typically found in color cartridges; however, there are some cases where black cartridges are dye based (photo blacks are dye based). Dye based inks are not water proof or water resistant. They are available in a variety of shades which aids in the color matching to the OEM.
A cartridge that contains foam in one or more areas of the cartridge. The foam acts as a sponge holding the ink in the cartridge however adequately releasing the ink as needed when the space becomes available in the ink reservoir.
An integrated inkjet cartridge has a nozzle plate (printhead) installed on the cartridge along with an electric flexible ribbon connecting the nozzle plate to the electrical contact that interact with the printer.
Prints red shades
A non-integrated inkjet cartridge does not have a nozzle plate included on the cartridge. The nozzle plate for these types of cartridges is included in the printer. The printhead is a consumable item; in some cases, however, in others the printhead is not replaceable. In most cases the chip can be replaced on these style cartridges allowing them to respond to the printers exactly like the original.
Consists of a series of tiny holes that eject ink to form an image or text when instructed to do so by the computer through communication of the chip or flex ribbon.
Original Equipment Manufacturer; the brand new product produced by the company that produced the printer (i.e. HP, Lexmark, Dell, etc)
At times, OEM manufacturers make updates to ink cartridges and/or printer firmware that will cause printers to produce an error message that states “older generation” upon the installation of a cartridge. This firmware update requires that a customer purchase an OEM for their printer or insert a “newer generation” cartridge in order for the printer to function properly. This affects OEM as well as remanufactured cartridges. Inkjet remanufacturers are able to stay on top of these updates and begin producing the “newer generation” cartridges as soon as possible. For more information on these updates, click here for the HP 61 series or click here for the HP 950/951 series.
Lighter shades of black which allows for more color combinations and more "life-like" photographs.
Lighter shades of blue which allows for more color combinations and more "life-like" photographs [i.e. better flesh tones]
Lighter shades of red which allows for more color combinations and more "life-like" photographs [i.e. better flesh tones]
To pull ink from the foam or ink reservoir down to the nozzles preparing them for printing. This is a regular operation performed by the printer, but can also be manually performed to aid in producing an acceptable print.
A cartridge that has no foam inside and consists either of a bag/lining or a series of channels and canals. Both of these mechanisms adequately dispense the ink at the correct rate.
Pigment based inks are typically found in black cartridges; however, there are some cases where color cartridges are pigment based (some Epson, Kodak, and some wide format printer applications). Pigment based inks are water resistant and fade resistant; however, they do not come in many shades so color matching to the OEM is difficult. Pigment based inks also have a higher cost associated with them than do the dye based inks.
An inkjet spittoon is a component in inkjet printers that collects the ink that is removed from the cartridge when the inkjet is primed. This spittoon (sometimes called a reservior) can be either a plastic tray or a piece of foam that absorbs the excess ink. Some of the ink can dry (which makes the foam not absorb as well), and the ink that isn’t absorbed sits in the bottom of the printer. This is how ALL inkjet printers work, which is why it is never a good idea to move an inkjet printer as there will more than likely be ink in the bottom (especially older printers or printers that are used a lot).
A cartridge that is foam based and contains 3 different colors of ink in one cartridge. Typically these colors of ink are Cyan/Magenta/Yellow however there are photo cartridges that contain Photo Cyan/Photo Magenta/Photo Black.
