If you notice that the ink gauge displays a low or no ink level, please look at the back of your cartridge.
If your cartridge contains a patch over the copper
contacts as shown above, you may be able to allow the printer to read the ink levels by cleaning the electrical patch. Simply use a lint free cloth (such as a coffee filter) or a pencil eraser to gently clean the contacts from any obstruction or debris. Reinstall the cartridge and follow any on-screen prompts.
If the problem persists, reset your printer by turning off your computer and the printer (with the cartridges installed). Leave your machines off for 2 minutes, and then restart. If neither of these troubleshooting tips help, your cartridge should be returned to the place of purchase.
However, if your cartridge does not have a patch over the contacts, DO NOT be alarmed.
A low/empty ink message is very common because you are using a remanufactured inkjet.
The ink gauge on your printer will no longer read the ink levels correctly because it does not recognize your cartridge as “new”. This message can be bypassed easily when necessary and will not affect your printing performance.
Keep in mind that the ink gauges on printers only serve as an ESTIMATE of how much ink may be remaining in the cartridge.
To continue printing, click ok or continue through any printer prompts, if applicable, to allow the printer to finish printing.
Or you may press ok on your printer’s LCD screen, if it has one.
If your printer has an LCD screen but you do not see an option to bypass the low ink message (or if pressing "OK" does not eliminate the error), please
click here for an example of what to look for on your printer.