HP Firmware Update May Block Your Cartridge - Here's What to Do

Request Replacement

If your cartridge stopped working after the recent HP firmware update, please complete the form below so we can send you a replacement.

Be sure to include your printer model, cartridge information, and the error code displayed on your printer (if available). Our team will review your request and ship a replacement as quickly as possible.

If you need additional help, you can also use the live chat in the bottom right corner during business hours to connect with our support team.

Not Affected Yet?

Prevent this issue before it happens

View Instructions
Still have questions or need personal assistance? Contact our support team through the live chat in the bottom right corner of this page, and we’ll help you right away.