Last Updated: October 7, 2025

1. Introduction

Welcome to Cartridge-Support.com (“we,” “us,” or “our”). We respect your privacy and are committed to protecting it through our compliance with this policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit cartridge-support.com (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Website is intended to provide cartridge troubleshooting, printer firmware information, and related educational and recycling resources. We do not sell products or process financial transactions through this Website.

2. Information We Collect

We collect several types of information from and about users of our Website, including:

a. Personal Information You Provide

When you voluntarily submit information using our Contact or Support forms, we may collect:

  • Full name
  • Email address
  • Phone number (if provided)
  • Shipping address (if provided for support or troubleshooting purposes)
  • Details about where a cartridge was purchased
  • Any other information you include in your message

This information is collected only when you choose to provide it.

b. Non-Personal and Automatically Collected Information

As you navigate through the Website, we may automatically collect certain information, such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited, time spent on each page, and referring website
  • Cookies and similar tracking technologies used for analytics and performance

This information helps us understand how visitors use the Website and improve its functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries or support requests
  • To troubleshoot cartridge or printer issues you report
  • To improve our Website content and functionality
  • To ensure Website security and prevent abuse
  • To comply with legal obligations

We do not sell, rent, or lease your personal information to third parties.

We do not use personal information submitted through the Website for marketing purposes.

4. How We Share Your Information

We may share your information only in the following limited circumstances:

  • With affiliated companies (such as our parent or subsidiary organizations) when necessary to assist in resolving your support issue.
  • With trusted service providers who perform services on our behalf (for example, website hosting or IT maintenance), and only to the extent necessary to perform those services.
  • When required by law, to comply with a legal obligation, or to protect our rights, property, or safety.

All third parties are required to maintain the confidentiality and security of your personal information and to use it only for the purposes for which we disclose it to them.

5. Cookies and Tracking Technologies

We may use cookies or similar technologies to collect information about your browsing activities. Cookies help us understand how users engage with our Website and improve performance.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of this Website may not function properly.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements.

Information submitted through support forms may be retained for recordkeeping and quality assurance purposes.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of data transmission or storage can be guaranteed to be 100% secure.

You are responsible for protecting your device and ensuring that your internet connection is secure when accessing our Website.

8. Children’s Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete it promptly.

9. Links to Other Websites

This Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over and are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any linked websites before providing personal information.

10. Geographic Scope

This Website is operated from the state of Illinois, United States, and is intended for use by individuals located within the United States. We do not represent that our Website or its content is appropriate or available in other locations.

11. Your Privacy Rights

You may contact us at any time to:

  • Request access to or correction of your personal information
  • Request deletion of your information from our records, where applicable
  • Ask questions about our data practices

Requests can be submitted to: support@cartridge-support.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after any changes means that you accept and agree to the updated policy.

13. Contact Information

This Website is operated by:

Clover Imaging, 4200 Columbus St., Ottawa, IL 61350.

If you have any questions, comments, or concerns about this Privacy Policy or our practices, please contact us at:
support@cartridge-support.com