Possible Troubleshooting:
Select Troubleshooting
Compatible with following printers:
Comparable OEM Numbers:
(This product may also be associated with these numbers)
HP F6U19AN
HP L0S49AN
HP L0S52AN
HP L0S55AN
Related articles:
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Additional Support
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To request product replacement, please click here.
Please select an issue you might be having with your cartridge from Possible Troubleshooting section
Installation Instructions Not Available
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If you have installed your cartridges and receive an error message stating "Non-HP Chip detected. Cartridges have been blocked by printer firmware" we apologize for the inconvenience. HP has issued a firmware update that affects your printer model and the use of this cartridge.
Please note, to ensure continued operation of your aftermarket printer cartridges, in lieu of firmware updates, please follow these step-by-step instructions to Disable Automatic Firmware Updates on your printer.
To request a replacement item for your printer, please send the following information to support@cartridge-support.com:
1. What printer are you using?
2. Where was your product purchased?
3. What is the cartridge code(s)? (The cartridge codes are located on a small white label on the front or back of the cartridge. There will be 2 rows of numbers only - please include both rows beginning with the top row.) If you have multiple cartridges, please provide all cartridges codes and a replacement will be sent for each code you provide.
4. Shipping address for the replacement product to be shipped to. Please be sure to include city, state and zip code. Once your information is received and verified, replacement product will be shipped via 2nd day service.
Requests submitted without all of the information may be delayed further.
* Page yield based on prints At 5% coverage.
